How can we help?

To collect a payment, we have to provide Western Union and Moneygram the following information:*Sender Name and Surname  *Receiver Name and Surname  *Amount Transferred * WU-MTCN *MG-Reference NumberSometimes, WU/MG makes typing mistakes while entering the sender or receiver names. If we cannot provide them the exact information as on the payment receipt, we are not able to collect the payment. You can send all this information through our website after logging in to your profile, from your order list using the payment notify button.

Your order will be sent using the most suitable courier company (Fedex, TNT, National Postal Services etc.) depending on your order and the destination country.

Western Union and Money Gram work only on weekdays. After you send us the full payment information, payment is usually collected in 1-3 workdays. Most BTC payments get confirmed instantly. Some BTC payments are usually confirmed within 1 day after you send us details.Zelle and Bank Transfer payments are usually confirmed within 1-4  workdays after you send us the payment details.

You can change the payment method between Bitcoin, Zelle and Bank Transfer anytime. You don't need to place a new order for this. You only need to send us a message from your order page and we will assist you.If you want to change your payment method to Western Union or Money Gram, you need to place a new order. Our system will automatically assign you a collector name. 

We sincerely apologize for this inconvenience. Unfortunately, shipment mistakes might occasionally happen. Please submit us a ticket. We will ask for photos of the packaging showing the details like TN and shipping address. Please make sure that this photo shows ALL of the received items. We will review the issue and take necessary steps to fix it asap.