How can we help?

The tracking numbers are usually given within 3-7 workdays after the payment collection but this varies by the relevant warehouse. For some warehouse like Pharmaqo, TNs are usually given after 2 weeks following the payment collection. Please give it at least 2 weeks before contacting us over your Pharmaqo TNs. We will not be able to give you a different information until then. Your package would be already shipped out and be in transit towards USA even though the TN is not active in trackers.

When your order contains products from different warehouses, you may charged for more than one shipping. Please contact us if you need assistance with your order optimization.

Moneygram may cancel and refund a payment for various reasons. In such cases, we will contact you for further instructions. No worries, your payment will not get lost and you will get it refunded by Money Gram.

If you want to add or remove products in a current order, please send us a message from your order page and we will assist you. 

Courier shipping option is available for Pharma Grade products only. When you place an order and want to have courier shipment, please send us a message from your order page. We will calculate and inform you about your new total cost.