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Knowledgebase - Shipment & Delivery

Shipment & Delivery

Information about shipping and delivery issues.

Knowledgebase - Payments

Payments

Information about payment issues

Knowledgebase - Orders

Orders

Information about order issues.

Knowledgebase - Reship & Refund

Reship & Refund

Information about reship and refund issues

Knowledgebase - My Account

My Account

Information about membership processes and account settings

Knowledgebase - CashBack And Loyalty

CashBack And Loyalty

Information about cashback and loyalty programs

Top Articles

  • How can i pay by western union?

    Here you can find the nearest store: WU Agent Location

    2. Fill out the necessary "Send Money" form. If you need assistance ask the agent.

    3. Fill out the "Receiver" section with the information in the email sent to you: recipient's name, surname, city and country. No need to fill in any other information.

    4. Select the transfer option "money in minutes/10 minutes".

    5. You can pay with cash, a bank debit card or credit card.

    6. Western Union will charge you a money transfer fee, depending on the amount of money you send.

    7. Once payment has been sent, press make payment button and fill the following payment information:

    - Money Transfer Control Number (MTCN) (XXX-XXX-XXXX).

    - The amount that has been transferred.

    - Sender's full name (first name and surname).

    - City

    - Currency

    - Country (from where the money has been wired).

    - After the information is filled, press the "Payment Notify" button.

  • My products are missing

    We sincerely apologize for this inconvenience. Unfortunately, shipment mistakes might occasionally happen. Please submit us a ticket. We will ask for photos of the packaging showing the details like TN and shipping address. Please make sure that this photo shows ALL of the received items. We will review the issue and take necessary steps to fix it asap.

  • Will you update me when my order is confirmed?

    We will send you a confirmation e-mail when you place and submit your order. Please follow the instructions in this order confirmation e-mail when making your payment.

    If you don't get a confirmation e-mail, please check your Spam folder because it might have landed there.

  • What is the status of my order?

    You can view the status of your order by clicking the View button after opening your order. This section contains all relevant details including the order details, address information and the current status of your order (including Awaiting Payment, Payment in Progress, Money Collected and Shipped).

  • How can i change my password?

    You can change your password in My Account > Change My Password after logging in to your profile.