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Knowledgebase - Shipment & Delivery

Shipment & Delivery

Information about shipping and delivery issues.

Knowledgebase - Payments

Payments

Information about payment issues

Knowledgebase - Orders

Orders

Information about order issues.

Knowledgebase - Reship & Refund

Reship & Refund

Information about reship and refund issues

Knowledgebase - My Account

My Account

Information about membership processes and account settings

Knowledgebase - CashBack And Loyalty

CashBack And Loyalty

Information about cashback and loyalty programs

Top Articles

  • Why do you need the payment details for bitcoin?

    Most of the Bitcoin payments are instantly confirmed by our system. Some of the payments may need a confirmation from our finance department. 

    We need all the information below: 

    - Transaction-ID, 

    - BTC amount and 

    - BTC wallet address that you made payment to (not yours) 

    We need the payment details because: Our finance department would need the details to be able to verify and confirm your BTC transfer.

  • When will i get a tracking number?

    The tracking numbers are usually given within 3-7 workdays after the payment collection but this varies by the relevant warehouse. For some warehouse like Pharmaqo, TNs are usually given after 2 weeks following the payment collection. Please give it at least 2 weeks before contacting us over your Pharmaqo TNs. We will not be able to give you a different information until then. Your package would be already shipped out and be in transit towards USA even though the TN is not active in trackers.

  • What forms of payment do you accept?

    Our available payment options are Bitcoin, Zelle, Bank Transfer, Western Union and Money Gram.

  • Do you reship seized packages?

    Yes, we reship seized packages %100 once free of charge.
    In case a package gets seized, you need to send us the seizure letter or the seizure should be clearly understandable from the tracking status.

    Please also check "For Which Countries Do You Have A Reship Guarantee?" article.

    RoidBazaar can't be held responsible for an undelivered package if you provided an incorrect, incomplete or fake name or address.

  • How can i create a roidbazaar user account?

    To create a RoidBazaar user account :

    • Please click on the Register button on top right or visit :  www.roidbazaar.me/login 
    • Enter your information, a valid e-mail and shipping address.
    • And follow the necessary steps given. 

    **Make sure your shipping address is valid. Otherwise we will not be responsible for undeliverable packages.