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Knowledgebase - Orders

Orders

Information about order issues.

Knowledgebase - Shipment & Delivery

Shipment & Delivery

Information about shipping and delivery issues.

Knowledgebase - Payments

Payments

Information about payment issues

Knowledgebase - Reship & Refund

Reship & Refund

Information about reship and refund issues

Knowledgebase - My Account

My Account

Information about membership processes and account settings

Knowledgebase - CashBack And Loyalty

CashBack And Loyalty

Information about cashback and loyalty programs

Top Articles

  • How can i change my password?

    You can change your password in My Account > Change My Password after logging in to your profile.

  • Will you update me when my order is confirmed?

    We will send you a confirmation e-mail when you place and submit your order. Please follow the instructions in order confirmation e-mail before making your payment.

    If you don't get a confirmation e-mail, please check your Spam folder because it might have landed there.

  • My tracking number is not active

    It may take several days for your tracking number to get active, this is normal. Please give it some time before contacting us. Your package will be delivered within the given timeframe.

    The tracking numbers for the Pharmaqo packages usually get active within 2 weeks after TN was given. Please give it at least 2 weeks before contacting us over your Pharmaqo tracking numbers. We will not be able to give you a different information until then. Your package would be already shipped out and be in transit towards USA even though the tracking number is not active in trackers.

  • Do you give tracking number?

    We give you a tracking number for each package. We forward information to you immediately after shippers ship out the package and send us tracking number. 

    You will receive a notification via email registered to your account. Following the parcel after providing the tracking number is customer's responsibility.  We also follow every parcel as soon as we receive tracking numbers until delivery to avoid any issue and informing customer if we see any abnormality. 

  • What types of currency do you accept?

    We are accepting USD, EURO, GBP.