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Knowledgebase - Shipment & Delivery

Shipment & Delivery

Information about shipping and delivery issues.

Knowledgebase - Payments

Payments

Information about payment issues

Knowledgebase - Orders

Orders

Information about order issues.

Knowledgebase - Reship & Refund

Reship & Refund

Information about reship and refund issues

Knowledgebase - My Account

My Account

Information about membership processes and account settings

Knowledgebase - CashBack And Loyalty

CashBack And Loyalty

Information about cashback and loyalty programs

Top Articles

  • I have sent my btc payment to a wrong wallet address

    The order confirmation e-mail contains the necessary information and wallet address to make a Bitcoin payment. In some cases we give you a manual wallet address for sending your funds. If you use a different wallet address then provided by us, we will not receive your payment and we will not be able to help you to receive your funds back.

  • My moneygram payment got canceled

    Moneygram may cancel and refund a payment for various reasons. In such cases, we will contact you for further instructions. No worries, your payment will not get lost and you will get it refunded by Money Gram.

  • What is the status of my order?

    You can view the status of your order by clicking the View button after opening your order. This section contains all relevant details including the order details, address information and the current status of your order (including Awaiting Payment, Payment in Progress, Money Collected and Shipped).

  • My products are missing

    We sincerely apologize for this inconvenience. Unfortunately, shipment mistakes might occasionally happen. Please submit us a ticket. We will ask for photos of the packaging showing the details like TN and shipping address. Please make sure that this photo shows ALL of the received items. We will review the issue and take necessary steps to fix it asap.

  • I want to cancel my order

    To cancel your order, please send us a message from your order page and we will assist you.