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Knowledgebase - Shipment & Delivery

Shipment & Delivery

Information about shipping and delivery issues.

Knowledgebase - Payments

Payments

Information about payment issues

Knowledgebase - Orders

Orders

Information about order issues.

Knowledgebase - Reship & Refund

Reship & Refund

Information about reship and refund issues

Knowledgebase - My Account

My Account

Information about membership processes and account settings

Knowledgebase - CashBack And Loyalty

CashBack And Loyalty

Information about cashback and loyalty programs

Top Articles

  • Can i select courier shipping?

    Courier shipping option is available for Pharma Grade products only. When you place an order and want to have courier shipment, please send us a message from your order page. We will calculate and inform you about your new total cost.

  • How can i use my balance?

    When you place a new order, if your balance is equal or higher than the order total, you will see a "Pay with Balance" option at the payment stage. Just click on it and your payment is done.

    If your balance is lower than the order total, place your order with the preferred payment method. Then, before making any payments, please send us a message from your order telling that you want to use your balance. We will apply it manually and give you the new order total and payment instructions.

  • My western union payment got canceled

    Western Union may cancel and refund a payment for various reasons. In such cases, we will contact you for further instructions. No worries, your payment will not get lost and you will get it refunded by Western Union.

  • What forms of payment do you accept?

    Our available payment options are Bitcoin, Zelle, Bank Transfer, Western Union and Money Gram.

  • Estimated delivery times

    US DOMESTIC SHIPPING (Only to USA)

    US Domestic Deliveries have in general no delays these days, but sometimes a parcel can delay 1-2 weeks

    ·       US Warehouse 1 (Shipment to Canada available)

    Products in Stock: XT LABS, ALPHA PHARMA, PHARMA US

    Average Delivery Time: 07-14 days

    Note: TNs can be given up to 3-7 work days after payment confirmation

     

    ·       US Warehouse 3

    Products in Stock: ODIN PHARMA

    Average Delivery Time: 3-7 days

    Note: TNs can be given up to 3-7 work days after payment confirmation
     

    ·       US Warehouse 5

    Products in Stock: GROWTHBIO, US PEPTIDES

    Average Delivery Time: 7-15  days

    Note: TNs can be given up to 3-7 work days after payment confirmation

    ·       US Warehouse 6

    Products in Stock: ASLAN PHARMA 

    Average Delivery Time: 3-7  days

    **Note : The tracking numbers for the ASLAN PHARMA packages are usually given within 2-4 work days.

    ------------------------------------------------

    INTERNATIONAL SHIPPING

     

    ·       International Warehouse 1 (Ships worldwide to all countries, except Australia)

    Products in Stock: PHARMAQO

    Average Delivery Time: 17-35 days

    **Pharmaqo Shipping Update:  The tracking numbers for the Pharmaqo packages are usually given within 10-15 days. If your package is already shipped out and it is in transit towards US even though the TN is not active in trackers, it will get active once your package arrives US, what is usually within 2 weeks after TN was given. 

     

     

    ·       International Warehouse 2 (All countries worldwide, except Canada)

    Products in Stock: PHARMA GRADE, XENO LABS

    Average Delivery Time:  Regular: 17-35 days / Courier: 4-8 days

     

    ·       International Warehouse 4  (Currently no international shipment, only US domestic)

    Products in Stock: GROWTHBIO

    Average Delivery Time: 17-35 days

     

    ·       International Warehouse 5 (ships to US and worldwide to all countries, except EU. No shipping to EU countries!!)

    Products in Stock: BALKAN PHARMA, SP PHARMA, SCIROXX, 7LABS

    Average Delivery Time: 17-35 days

    ------------------------------------------------

    SHIPPING FROM EUROPE

     

    ·       EU Warehouse 2 (Ships EU domestic, also ships to US and international worldwide to all countries, except  New Zealand, Japan, Chile, Peru, Saudi Arabia and South America)

    Products in Stock: AASTER SOLUTIONS

    **Average Delivery Time: EU domestic: 7-20 days / international 17-35 days

     

    Shipping Update:

    For USA orders: * It may take up to 15 days from the payment confirmation date for your package to be shipped.

    For EU orders: * It may take up to 10 days from the payment confirmation date for your package to be shipped.

      

    ·       EU Warehouse 3 (ships EU domestic, also ships to US and international worldwide to all countries)

    Products in Stock: KALPA PHARMACEUTICALS

    Average Delivery Time: EU domestic: 10-21 days / International 17-35 days

    Kalpa Shipping Update: It may take up to 12 days from the payment confirmation date for your package to be shipped.

     

    ·       EU Warehouse 4 (ONLY ships EU domestic. Does not ship to UK because of Brexit.)

    Products in Stock: MACTROPIN

    Average Delivery Time: 2-10 days

     

    ------------------------------------------------

    SHIPPING FROM UNITED KINGDOM

     

    ·       UK Warehouse 1 (ships UK Domestic, also ships to EU, US and international worldwide to all countries)

    Products in Stock: SATAN PHARMA

    Average Delivery Time: UK domestic: 2 - 6 days / to EU: 7 - 12 days / International: 17-35 days


    UK Warehouse 3 (ships United Kingdom, USA, Canada , New Zealand, Australia. All of Europe, Middle East. Not ship to Japan, Chile, Peru, and South America.)


    Products in Stock: BIOTEQ


    Average Delivery TimeUK domestic: 2 - 6 days / International: 7 - 12 days




     

    All ETA’s are calculated after the TN is given to the customer! On average we receive tracking numbers for domestic warehouses in 2-5 business days and 4-6 business days for international warehouses.

    We are regularly reviewing the shipment data and we keep this page up-to-date!!

    Thank you for your understanding and cooperation